Returns and Shipping

Returns & Refunds

All of our products are carefully inspected before they are shipped. Due to the nature of our products, candles that have been lit cannot be returned or refunded. We are unable to accept returns based on an in-person dislike of a particular scent after ordering. If you receive your order and are having difficulties lighting your candle or keeping the wick lit, please read our Wick Tips.

We will replace or refund products damaged during shipment if photographic proof of damage is submitted to Scents of Accomplishment within 7 days of delivery. Please contact us at howdy@scentsofaccomplishment for further details. Please note, we cannot issue refunds for used merchandise.

Shipping

We are happy to offer shipping for online orders through USPS. All orders are shipped from Roanoke, IN, and cross-continental delivery will take a minimum of 3 business days. The estimated delivery estimate only applies to a package once it has been picked up by USPS. We cannot guarantee delivery by a specific date, nor do we offer refunds or discounts for delayed packages. (Please note, shipping might take longer during the holiday season.)

We cannot be responsible for a package once it leaves our facility and has been accepted by USPS.

We recommend having your order sent to an address that is secure, or where you or a trusted individual is able to accept the order. Please let us know if any adjustments need to be made. We are not able to replace lost or stolen packages. 

If you are having issues receiving your package, we encourage you to leave a note or talk directly with your mail carrier/local post office.

Please keep in mind that we are a small business and endeavor to put the utmost care into every item that we create. We will do everything we can to make sure you have a smooth and secure delivery experience.